What Our Customers Are Saying
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Kevin Petersen, KALISPELL, MONTANA
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We started out across the street and after leaving there with a bitter taste of the typical car salesman run around we found RVs northwest and couldnt be happier! Jesse was so awesome! Answered ALL of our questions, as this is the first trailer we have bought so we had a lot. No crazy sales pitch or talking in circles like other places. Seriously great company mentality and even better staff and owner! Prices are great and the extra things they offer are fantastic! Very happy!
Lauren Southard, Spokane valley, WA -
We had such a great experience buying our first travel Trailer. Jesse Waters went out of his way to make our family feel special and took time explaining any questions we had. They truly care and want you to come away being happy. Unlike other places that are only thinking about how much are you spending? Or pushing you to buy something. We would highly recommend!!!
Jayme Marquardt, Spokane, WA -
Exceptional experience,,,,, Even with having to do most of my communication via phone everything went very smoothly. When I arrived from Western WA to pickup my RV everyone was extremely friendly and helpful. They are knowledgeable and offer amazing service from Sales, Parts & Service. I could not have asked for a better overall experience with this dealership!!!
Lisa Macko, Bellingham, WA -
Arctic Fox 25R
After a lengthy search for an Arctic Fox 25R travel trailer, we found one located more than 300 miles away at RVs Northwest. Our first call was promptly responded to by Kelly. Understanding our needs, Kelly quickly sent pictures of specific areas of the trailer in order for us to confirm this was indeed the trailer we wanted. Each step of the way and even after hours, Kelly was responsive and made certain any commitment made was satisfied. As a result of a significant snowstorm we were unable to pick up at our scheduled date. No problem-Kelly kept us abreast of travel conditions and greeted us warmly a week later. At the time of purchase, Kelly was able to quickly verify and clarify accurately the details of the sale. After we purchased the trailer, Kelly continues to respond, answering questions that come up. Thank you RVs Northwest and Kelly for the great customer service and overall experience! Sincerely,Phil and Angela B.
Camas, Washington-Anonymous -
"After months of shopping for a specific truck camper we located one online at RV's Northwest. The salesperson was responsive and professional from our first phone conversation. He went out of his way to provide requested photos and offered an honest opinion of the condition of the camper (as it had been previously owned and was a few months old). This was extremely helpful because RV's Northwest is located over 400 miles from where we live. We decided to commit to purchasing the camper and made the journey to Spokane, WA. Our experience was excellent from the moment we arrived. We had a great purchasing experience with the sales team, finance people and technicians for walk through and loading procedures." We have owned class C motorhomes, class A diesel pushers and travel trailers in the past. I can say without reservation, RV's Northwest was the best RV dealership we have ever worked with ."
-Anonymous -
Best buying experience ever!! We cant say enough good about the entire staff at RVs NW - Spokane. They made our purchase process pleasurable from start to finish. Sales, Service and Parts were all accommodating, professional and knowledgeable through and through. A big 5 Stars!!
Marie John Twomey, Kennewick, WA -
"We had a great experience purchasing our fist travel trailer from RV's Northwest. Jesse, our salesmen, was outstanding. He took the time to answer all of our questions, was friendly and helpful." -Dan Dickau and family
Dan Dickau -
SERVICE DEPARTMENT SUPER NICE AND KNOWLEDGEABLE VERY HELPFUL JJ DON AND JOSH RUSS ALL FANTASTIC I WILL BE RECOMMENDS YOU TO ALL I KNOW. THANK YOU FOR CARING ABOUT YOUR CUSTOMERS. WE APPRECIATE IT.
Christopher Tracy, SPOKANE, WA -
Chuck and I want to say what a amazing job everyone did for us. We would recommend anyone who wants to buy a rv see RV Northhwest they are great. Thank you everyone
sherry curtis, Spokane Valley, WA -
We are in the market for an upgrade. We are not ready to purchase just yet. We are looking for our perfect match. I was very happy to be able to talk with very knowledgeable people that helped us find exactly what we are wanting. We explained what we do and what we were looking for. And was treated with respect and many questions were discussed and answered. I know that we will definitely be back to purchase soon. I appreciate the very friendly staff. I can not wait to be back and haul something away.
Sue Young, Ephrata, WA -
We had such a great experience at RVS Northwest. Didn't feel pressured & everyone was very friendly. I will definitely be recommending friends to go here!
-Anonymous -
Charles Rindal, Spokane Valley, WA
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We live in Renton and had put a down payment on an Arctic Fox 25W in the area. The one they had wasn't exactly what we wanted. As soon as I returned home I started looking on the internet for a 25W. RVs NW had a 2017 listed but when I called they had already sold it at the Spokane RV show. Our sales person told me that they had 3 more coming in and 2 where exactly what we were looking for. When we started talking price he made us an offer we couldn't refuse. Even though they are in Spokane they deal was $5,000.00 less than any deal we could find in our area. We did on line financing with them. When we took possession of our new trailer they had prepped it and then took as long as we needed explaining our the trailer worked, our first trailer. From there we went into financing and everything was ready and we just had to sign. They showed us a few accessories we might need, clear drain pipe elbow so that we could see when the tank was clean. We had decided to stop and spend a couple of days/nights at Mardon near Moses Lake. Once there we had a few questions and when ever we called them no matter who answered they had an answer for our questions, even if they had to research it and call us back. The trailer is great and we are enjoying it. The people at RVs NW are personable, knowledgeable and have great customer satisfaction skill sets. Our experience was great, thank you RVs NW.
David Gillerstrom, Renton, WASHINGTON -
My husband and I visited RVs Northwest this spring due to a posting of one of their used trailers. We ended up purchasing a different used travel trailer, a 2006 Keystone Cougar. We are not only very happy with our purchase, but had a very satisfying and pleasant buying experience with all of the staff from the sales people to the young man that gave us our walk through when we picked it up.
We also had the opportunity to take advantage of a new product: EcoRVPro that is applied to both the inside and outside of the RV. Inside it protects from molds (helps with my asthma), microbes and stains. On the outside it protects our finish from the elements. We are SO glad we had this done. The inside of our trailer has a good clean smell and doesnt smell like it has ever been used. This is a service we will continue to take advantage of.
Thanks RVs Northwest for having such pride in what you offer and for the excellent way in which you treat your customers.
Diana and TimDiana and Tim Dotson, Chewelah, WA -
Overall everything was great, we did find that we needed better written instruction using tanks. We had some difficulties with missing parts when we picked up our trailer, and staffing was low. The trailer itself was in great shape, and they were super helpful when we got a flat tire. Trailer drop off was easy too. I will definitely rent from them again if the need arises.
-Anonymous -
Great staff including Dana and Jason who were very helpful and supportive during my need to cancel my rv rental due to Hurricane Irma,even though it was not their policy they gave me a full refund.This is the kind of business who thinks of the customer first. I will be back.i highly recommend them to any buyer or renter.
Anthony Gorgoni, Staten Island, NEW YORK -
Very good price/Fast+free ship, very satisfied
John Bowne, Golden Valley, AZ -
On our first visit, Pat patiently showed us several trailers even though we weren't quite ready to buy. There was no pressure at all, just a polite "let me know when you are ready". On the second visit both Pat and Shawn were very professional and courteous and took the time to make our purchase a positive experience.
Rick Dickinson, Pinehurst, IDAHO -
My husband and I had the pleasure of buying a Class A Motorhome about a month ago from RVs Northwest and had the absolutely best experience from start to finish. From the moment we walked in the door we were greeted with the best customer service. We felt welcomed and were treated with respect by everyone we came into contact with. Such an amazing group of people that work there. Our salesman Quentin was the nicest salesman we have ever had the pleasure to deal with. He is so down to earth and kind but at the same time very knowledgeable. We knew from the first time we met him that we wanted to deal with him only and that if we knew anyone else that wanted to buy an RV, that he would be the person we would send them to. The team of people that we worked with were amazing. They did everything they could to get us into the motorhome we wanted. They took their time with us and we appreciated that so very much. Thank you to the owner Jason, our salesman Quentin and Shawn in the finance department, you guys are awesome!!! It was a pleasure meeting each one of you. Thank you for everything you did for us. We absolutely love our motorhome and we will definitely be sending anyone we know that is in the market for an RV your way. Keep up all the great work you do and thank you for the amazing customer service from start to finish!!
Shawn and Melanie Sloan, Spokane Valley, WA -
Great group of people, no pressure environment, Gil is an awesome sales associate. I would highly recommend RV'S Northwest to everyone!
George Stratton, post falls, IDAHO -
My wife and I and two friends rented two RV"S from Dana and Matt and had the best customer service! We all appreciated the friendly and professional service. Thanks for making are trip relaxing and enjoyable! Thanks to CIndy for the clean RV!
Robert and Sara Dozier, Vaslley Center, CALIFORNIA -
We had previously delt with RV Northwest in the Spokane Valley and had a good experience. We were looking for an Artic Fox bumper pull last fall, 2016, and visited their lot looking for a used Artic Fox trailer. With help from Quentin Eakins we picked a used 2012 Artic Fox that had a few minor fixes required.
The negotions regaring price and repairs was easy and almost pleasant. When we picked up the unit we were very supprised with the additional work and repairs that had been done at no charge. If we have trailer needs in the future we would definatly return to Rv Northwest and Quentin.John Galley, Soldotna, AK -
Rented a new RV for a trip to coast -- Very pleased with the service and organization. Also appreciate the fact that these units are new and CLEAN!
-Anonymous -
Thank your wonderful staff for the great service, clean rental R/V and well serviced vehicle. During a family emergency, you came to our service.
Bob Hugo, Ocean Shores, WA -
Third time I have brought my Creekside Rv in for minor warranty work and in this case the trailers first winterization. Each time Brian and his crew has stepped up kept their commitments and went above and beyond to ensure we were satisfied. Today Josh did our work and helped me (novice) to understand all of the workings of the trailer with many helpful hints to ensure our rv'ing experience!! No one else will touch our trailer even though their are many closer to home. Thank you so much everyone!
Rick Dasch, Post falls, IDAHO -
After searching for over a month, we ran across RV's Northwest website. We looked at the inventory and found one that interested my husband and I. A phone call to the dealership to inquirer connected us with Roger in Sales. Due to the information/pictures that was advertised we made our appointment to come in. Upon our arrival, seeing the Unit- we were SOLD, it was exactly as advertised. We made the appointment to return in a week with our trade-in, did the walk-through with Mike (found a little issue and he immediately took care of it) and drove away with our new/used 5th Wheel. Since we lived 3 hours away-it was pretty much most of the day BUT very well worth it. Our experience was a very positive one-would recommend RVs Northwest to anyone. Happy Campers- Scott and Donna
Donna Smith-Munz, Entiat, WA -
We purchased a North Woods Arctic Fox 990 camper after trading in our 5th wheel of which we got a fair price. We had a few issues with the camper and both the manufacturer and RV's Northwest responded in making things right.
Robert Funk, Deer Park, WA -
We have always dealt with Rv's NW for our RV needs. I lost my husband and wasn't ready to give up traveling but our 36' Class A was too big for me to handle. I contacted Stephanie and she helped me find a 28"class C that fit all my needs. Annie helped me with the trade in, the price, and getting the right warranty. At a very intimidating time and purchase, I didn't feel the least bit intimidated. Everyone was kind, helpful and extremely patient with this "little old lady on wheels". I will continue to use and recommend RV'S NW.
walda belle, spokane valley, WA -
This is an unsolicited review from a first time customer. I just purchased a beautiful Northland camper from RV's Northwest. The salesman, manager, accountant, parts, service and receptionist all had a part in showing, selling, acquiring additional equipment, licensing and teaching me how everything operated. They were very polite, open minded and resourceful. Kudo's to a great (Professional) TEAM!
Richard , Spokane, WA -
Our salesman Pat was very personable and wasn't a "High Pressure" salesman at all. He allowed us the time to think and talk through our decision on which RV was going to be the perfect one for us. We felt very comfortable with Pat throughout the entire purchasing process. We were extremely satisfied with RV's Northwest. They did EVERYTHING they said they would. They had the trailer cleaned and ready for the walk through on the exact day that it was scheduled for.(And this was only 2 days after Spokane experienced the most severe windstorm it has ever endured!!) They called when they said they were going to call and they even mailed our cell phone back to us that was lost during our time on the lot. :) As far as improvements for your service, we were at a loss for any comments for you. Thanks again to the entire RV's Northwest crew.
Brent , Okanogan, WA -
We had purchased a Salem Cruise Lite trailer from a competitor and had nothing but a nightmare during and after the purchase. A friend worked there and tried to help us out. Our friend, luckily, transferred to RVs Northwest and took our story to the people there. They took our travel trailer in on trade from their competitor and got us into a great Creek Side trailer. They were the best company to work with - from the sales gentleman listening to what we were looking for, to the finance gal taking extra time to make sure that the coverage that we were getting for the trailer would be what we needed, to the guys staying a few minutes behind on Christmas Eve so that we could bring home our Christmas Present of a new trailer!! The RVs Northwest Team is the best ever!! They really listen to what their customer needs and/or wants are and help accommodate those. You are greeted by every employee as you walk through their facility to make sure that you are being helped.
Stacy Stephanie , HaydenSpirit Lake, ID -
The staff was extremely helpful when it came to purchasing our very first trailer. Brian in the Service department went over and beyond when it came to servicing our trailer. Even the guys back in the Parts department stayed after hours to make sure we were good to go to enjoy our camping experience. I will definitely consider RV's Northwest when it comes time to upgrade into a new trailer!
-Anonymous -
-Anonymous
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Fred , Newman Lake, WA
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Last year I purchased an Apex 215RBK travel trailer. Great experience! Dealt with sales and financing folks and they were truly helpful and knowledgeable which was appreciated by this first-time trailer buyer. Can't say that about other dealers I visited. Found the same "customer friendly" attitude when dealing with Service Dept. Very satisfied and will continue my business with RVs NW.
Richard , Spokane, WA -
Our overall experience dealing with Stephanie, Ann and Patrick was professional and friendly. Paper work in order. No issues crossing the border. Thank you Ann
Allan and Terry , Cranbrook, BC -
Bryce our sales person treated us with kindness and respect. He listened to us as we explained what we wanted and had a vast amount of knowledge about their inventory. When the RV came in that he thought would meet our needs he called us as promised. Our experience with Ann the office manager, Robert and Stacy in service was extremely professional. The entire staff at RVs Northwest have wonderful customer service skills and are willing to share their skills and knowledge.
Cindy , Spokane, WA -
Thanks to RVs Northwest North for helping us purchase a new fifth wheel. Bryce was a big help in selecting the one which met our needs. The predelivery inspection went well and the systems orientation was a big help.Our experience with RVs Northwest was great and we recommend others seeking a quality experience visit them for quality Products and service. Ann was a big help when it came to the final paperwork.
Jim and Sara , Spokane, WA -
We couldn't be happier with the treatment we received from RV's Northwest. There aren't many Arctic Fox dealers east of the Mississippi, so when we were visiting the Northwood factory in Oregon and our grandkids in Spokane, we decided to stop in and browse. Based on everything we saw and everyone we talked to, we decided to purchase our AF32A from RV's Northwest, and have it shipped back to Pennsylvania. Not entirely normal, we know, but we'd do it again in a heartbeat. There were a few problems between what we ordered and what was delivered, and it took just a phone call to sort everything out to our complete satisfaction. Amazing team, great people to work with. Oh yeah, quite an impressive trailer as well!
-Anonymous -
We are return customers because RV's NW is a first class operation. Both Ann Williams (manager and Gary Jeanneret (sales) are real good people. Nice to do business with; they treat you very nice; good follow up and very up front. It is hard to find people like this and they do a nice job. We are happy customers.
john Linda , spokane, WA -
Wonderful experience ! At north Division ! I being handicapped and needing help out of a RV that did not work for me, getting frustrated trying to live out my desire to camp & fish. Then I met the nicest people willing to help me ! Forgoing the need to make a major profit to help me. Not to mention when I arrived home all my neighbors where waiting. We had a great open trailer party! Everybody loved it! Thank You RV RV Northwest north Divsion Gary & Anne for making my dreams come true! Know to get that big German brown trout:)
DanSherri , Deer Park, WA -
The sales dept. was very good. Candi was friendly and not pushy at all. Her boss was the same. Very good people to deal with. But we did not seem to get a lot information when asking about the 5th wheel. The communication was not good between shop and sales. They seemed to blame each other. I would highly recommend Candi and the sales staff.
Robie , post falls, ID -
We purchased a new to us motorhome at the Valley store. Candy was very personable, knowledgeable, and a no pressure salesperson. She was great to work with along with the sales manager, and their finance person was very knowledgeable and efficient too. I will recommend this dealership to anyone looking for a no pressure buying experience. Don and Debbie.
Donald , CHELAN, WA -
Thanks to Rod at the North store in taking the time to show us different floor plans. Nice job! The entire staff made our recent purchase of a new travel trailer very smooth. If you're interested in an RV, visit this dealer for a no-pressure, pleasant customer experience!
Jim Wanda , Spokane, WA -
this was the best sales experience i have ever had any were. the sale people were some of the most down to earth people i have met. The owner treated us with grate respect and was a fun person to deal with. and Dorie was awesome. i will definitely go back for all my RV service.
matthew , Otis Orchards, WA -
Gotta say, this is a "no pressure" dealership! We bought a used class A motor home here and in my humble opinion, they went above and beyond our expectations. All dealerships should be as good as this!
Barry , Spokane Valley, WA -
My wife and I did not purchase an R.V. but were treated very very well. Salesman Shannon Burton was great and went out of his way to show us a variety of R.V.s
DEAN , SPOKANE VALLEY, WA -
We have been looking for a diesel pusher motor home, for 2 years before stopping at NW RVs in the Spokane Valley. We were greeted, but NEVER pressured, and escorted to the lot by Roger. He is absolutely the most helpful, "non-pressure" salesperson we have ever met. The staff as a whole were very friendly as well. It took us maybe a half hour to decide that we wanted to do business there. Since the sale, they have been most helpful as well. We recommend RVs NW to anyone looking for great customer service, at a reasonable price.
Alan and Diana , Pasco, WA
Just purchased a new 2024 Arctic Fox 1140. What a great experience we had working with all of them. Dan our salesman was very responsive, had great communication, answered all of our questions and no pressure. John in service did a great job walking us through the camper, helped us with the fast guns and getting the camper on our truck. Kurt who did all our paperwork was fast, efficient and friendly. Chris was awesome. We came from Montana to buy from them and are so happy that we did.